Posts Tagged ‘copywriting’

FAQs: Copyright Guidelines for Content Creators

When you first launch your website, e-zine, blog, or newsletter, it’s an exciting moment. You can’t wait to fill your new forum with your original content. After a while, though, that forum starts to feel like a gigantic bucket with a hole in the bottom. No matter how much stuff you put into it, you still need more—to attract new visitors, to keep your audiences engaged, and to maintain your stellar rankings on Google. It’s when feeling that pressure to publish that a lot of people start asking this question:

Can I re-use content that I find on the Internet?

The short answer is: probably not. Copyright law is a muddle of “if…then” statements and rules that apply on a case-by-case basis. (If you’re interested in a detailed explanation, many college and university websites have excellent in-depth guidelines, like this one at Purdue, and this one at Northwestern University.) But sensible rules for copyright practice are a lot easier to absorb and use. Here are the guidelines that we give to our clients.

Your High School Teacher Is Still Right, Even On The Internet

One of the biggest misconceptions about the Internet is that copyright rules are different here than they are in print. They are not. In fact, most of the text and images that you’ll find on the Web are copyrighted, which makes the rules for web content not much different than the rules you had to follow for writing a term paper. (The good news is that you almost never have to write a bibliography.)

How can I legally use text from other sources?

Quote text, don’t steal it. When it comes to quoted text, you can’t go wrong by using the same guidelines used by The Huffington Post. They’ve been through the copyright wars, and have developed a set of standards that work well and that are easy to follow.

  • Use quoted text as a basis of, or adjunct to, original content. In other words, if you see something on the Web that’s relevant to your audience, write a fresh article about it—don’t just copy and paste.
  • Keep quotes short—no more than a few lines each. On The Huffington Post’s website, their longest uninterrupted quote is the equivalent of one long or two medium paragraphs.
  • Make quoted text obvious. The Huffington Post indents quoted text and puts it in a box with a background color. You can pick any style that goes with your publication’s layout or branding. Just be consistent and use that style only for quoted text.
  • Include attributes for every quote, with a link to the original source material whenever available.
  • As hundreds of sued bloggers have learned, you should absolutely never copy and paste whole articles, posts, or long portions of articles or other content. Providing attribution for borrowed content will not protect you.
  • Nor should you channel your inner fifth-grader and rewrite portions of articles, content, or other found material as your own. Even on the Internet, that’s still plagiarism. In the last few years, a number of online and print journalists, at least one bestselling novelist, and a famous historian, have all succumbed to sloppiness or temptation and did this, some “borrowing” and rephrasing only a few paragraphs of text. All experienced serious and very public damage to their careers. In 2010, in a scandalous and fascinating story, Cooks Source Magazine was basically destroyed when their long and shameless history of stealing Web content came to life over a single pilfered article about medieval cookery.
     
    If you’re inspired by something you read online, write you own spin or commentary on it, and reference the original. You see this all the time in online news magazines and the blogs and columns of professional websites, like Advertising Age. You can gracefully (and legally) reference the original by saying something like this: “James T. Kirk’s excellent article in Starships Today got me thinking: Are we really ready for the next generation of warp drives?”

How can I legally use images from other sources?

The rule of thumb for images is even simpler than the rules for text: Don’t use any image unless you have the rights to use it. This includes photographs, illustrations, maps, graphic buttons, bugs, and other artwork.

The reason for caution is that a simple image can have many layers of ownership. Let’s say you find a photo of a celebrity that you’d love to use on your website. Here’s who might have usage rights over it, and/or the ability to grant rights:

  • The subject, or, if the subject is deceased, the subject’s heirs or estate
  • The photographer
  • The entity that commissioned the photograph. For example, a magazine, newspaper, movie studio, advertising company, etc.
  • A stock photo agency contracted to manage the image. Getty Images and Shutterstock are two stock photo houses that license editorial images.

You don’t want to tangle with all those who have a vested interest in protecting their work—and protect it they do. In fact, when it comes to images, not much is in the public domain. Even works that you think might be safe usually are not.

Take the Mona Lisa, for example. Da Vinci died almost 500 years ago, long before the invention of copyright law. What could be more in the public domain than that? You’d think you could use that image with impunity. And you’d be right, to a certain degree. That’s why you see it on everything from coffee mugs to mobile phone covers to the seats of folding chairs (I don’t really get that last one, but, whatever).

The image itself is in the public domain. But a new work derived from the Mona Lisa—including a new photograph of it— is probably not in the public domain. Copyright of that particular photograph belongs to that photographer (and/or to the museum that commissioned it), and you might need permission to use it.

Once I have rights, can I use images for any purpose or medium?

No. When you commission a photograph or illustration, or buy a stock image, that purchase usually comes with some specific reproduction rights, but not others. These rights may range from very limited to very generous.

Limited rights might include something like the right to post a celebrity photo in editorial content on a website for a certain period of time. Extended rights may include the ability to reproduce the image in multiple media many thousands of times, and to use the image virtually forever. As you might expect, extended rights usually cost more than basic rights.iStockphoto’s licensing page is a good primer on how licenses work.

(Tip: If you’re hiring a photographer or illustrator to create original artwork for you, you’ll save money by negotiating up front for all the potential uses you’ll have later.)

What if I’m broke/a small business/a student/creating a personal website or blog/just starting out/not making any money/a non-profit/doing God’s work?

Sorry: The same rules apply to you, too. Some image sources may offer discounted rates for non-profits or educational purposes; it never hurts to ask.

What if I’m creating a parody?

Oh, well, then, knock yourself out. Mostly. Carefully. You’ve got a whole lot more leeway, as this PDF from the American Bar Association explains very well. But your use has to really be parody, and “transformative”— in that it creates something genuinely different and new out of the original idea. It doesn’t count if you’re creating ordinary content that you plan to call a parody in the event that you get a cease-and-desist letter from a copyright owner. (Interestingly, the Supreme Court gives much more leeway to parody than to satire. Read the ABA article for more info.)

Give me some good news: what images can I use?

Lots of stuff:

  1. Your own original images— photos that you take, pictures that you draw. Of course, you still have to follow copyright law with regard to the subjects of the photos; that’s why reality TV shows blur out logos and brand names on T-shirts.
  2. Original images that you commission: photographs, illustrations, logos, etc.
  3. Stock images. There are dozens of great resources for stock photos, illustrations, animations, even videos. Some of them cost as little as $3 each; some cost hundreds of dollars. Just be sure you buy the right license for your use. The small investment is worth it, and you’ll usually have access to images that are higher quality than anything you can snag for free. On this blog, and on the C3 Advertising website, we use stock photos, original art, and commissioned illustrations.
     
    Some of our favorite stock photo sites are iStockphoto, Veer, BigStock Photo, Getty Images, and Shutterstock.
  4. SOME images on file-sharing sites, like Flikr. Occasionally, designers, illustrators, and photographers will generously share their work under a Creative Commons or similar license. Read these licenses carefully for each image. Creative Commons licenses come in several flavors, and you must abide by the rules. Some allow sharing only on the web, some only for editorial or educational purposes, some only with attribution or if you promise not to alter the work.
  5. Free stock images. I include this resource for due diligence, but with rare exceptions, you get what you pay for. You also have to be cautious about the provenance of your free image sources. You don’t want to get in trouble because somebody else lied on the Web. Not that anybody would ever lie on the web…oh, wait…nevermind.

I’ve included a lot of detail here, but the rules are actually easy to follow. Until you get the hang of it, bookmark this page as a reference. And when you’re feeling frustrated that you can’t just copy and paste to fill your online bucket, remember this: Copyright laws are a good thing, especially for you. If you’re reading this, you’re a content creator of one stripe or another. The original content you create will benefit from copyright protection, too.

Disclaimer: The guidelines offered here are based on our experience in following copyright law as content creators across multiple media, and in helping our clients stay compliant as they create their own content. But since my formal legal education consists mostly of watching Law & Order, if you have a specific copyright question or issue, contact a lawyer.

4 Tips For Writing Better Social Media Content

Woman cringing at what she reads

Here’s how to generate blog and Facebook content that gets the job done — and avoids the cringe factor

What follows is a true story. The names have been changed to protect the embarrassed.

Imagine that you are an ad agency in search of a technology partner for some upcoming projects and proposals. You do your research, come up with a couple of candidates, and contact them.

Between the time that you leave a voicemail for the CEO of one of them, and the time that he calls you back — not long; less than two hours — you go back to the website to explore some of the company’s portfolio examples and case studies in detail.

On a blog maintained by one of the company’s executives and featured prominently on their home page, there’s a description of an intriguing and innovative project. And these sentences:

“While the technology is exciting, in our opinion the execution was sub-par. We blame the lazy ad agency that the client hired to design the interface.”

Really. It really said that.

By the time the CEO called back, the last of those two sentences was burned into my brain. I don’t know anything about the ad agency or the partnership. I don’t want to know. I just know that I don’t want to risk being called a “lazy ad agency” for posterity. So even though I tried to have a polite conversation with the CEO, I wound up telling him we weren’t interested in doing business with his company — and why.

He was surprised and embarrassed. He had no idea that his exec’s blog entry said that. (The offending language was removed within minutes of our conversation.) He apologized. He explained that their blog entries are triggered by their SEO specialist, who prompts one of the blogging execs to write a new entry when needed. The strategy is working as part of their other SEO efforts; they regularly rank at the top of search engine results.

But they forgot something important: if you do it right, the content you write for SEO — for machines — will also be read by people. Machines can only take you so far: they’ll score your content and place you where they think it’s appropriate in search engine results. But only human beings can act on your content in a away that benefits your bottom line. Search-engine algorithms don’t have money. People do.

SEO is a path to human beings, not a goal in itself

“You’re not writing for people, you’re writing for Google.”

This was the amusing reminder given to me by a friend and colleague, when I first began writing this blog. Back then, no one was reading it except Google, Yahoo, and Bing. In most cases, it takes a long time, and a lot of effort, to build an audience of human followers. So it’s easy to forget that readers are at the end of that chain.

You may start a blog or Facebook page to increase your SEO rankings. But if you’re successful, people will read it. And what they read had better be something you’ll be proud of.

The Internet is Not Invisible

Only eleven years separate us from the previous century, but in that time, there’s been a sea change that’s hard for many of us to internalize:

Anything that’s posted to the public Internet is instantly visible to nearly everyone in the world, and it has the potential to stay public forever.

Most of the time, that’s a good thing. But if you forget those facts, it can backfire. Ask any old-school politician who forgets that you can no longer give one policy position to one audience, and a different policy position to an another. Ask any college student who has forgotten that his parents can see Facebook, too.

So how do you take advantage of the very real SEO benefits of blogs and social media content, without saying something you’ll regret? Here are four steps to help you get the best and avoid the worst.

1. Wait a day.

Your blog software has a “Draft” button. Use it.

Open up your blog software, type a few paragraphs, hit “Publish” and you’re done. Check off “write blog entry” from your GTD list. Easy! But not smart.

Instead, wait a day, read your draft again, and then publish. You might catch something that’s minor, like a confusing sentence or a misspelled word. Or you might prevent disaster, when you realize that you accidentally said something you (or your customers, your boss, your stockholders) will regret.

If you find that you can’t resist the instant gratification of the “Publish” button, write your blog entries in an offline application, like a word-processing program. That gives you the added bonus of having an archived copy of your bloggerific wisdom. This will come in handy someday, when you write your memoirs.

Waiting a day is the same advice that your English teacher gave you when you were in school, when he or she taught you the draft/review/revise process for good writing. Even if you were the kind of kid who compressed all those steps into one glorious sheet of notebook paper written on the bus, don’t do it now. You’re a grownup, and there’s revenue at stake.

2. Get a second opinion

“Um, buddy, you might want to re-think that comment about the boss’s nephew.”

Have someone else in your organization read your blog entry or Facebook content before you publish it. If you’re in a large organization, someone in the marketing/communications department is ideally suited for the task — they’re already steeped in company messaging, and know how to fix spelling mistakes.

If you’re in a smaller organization, trade with another content author, if there is one. In a pinch, any other pair of eyes is better than no review.

3. Develop and distribute a content policy

It’s like swimming-pool safety rules for your public image

The CEO of the company that I turned down had no idea what anyone said on their blogs — until our conversation, at least, his only interest in his employees’ content was whether or not it worked well for SEO. I’ve had clients that have never seen their own Facebook pages; they just know that someone on their staff maintains one.

Everyone’s pretty new new at navigating the waters of social media, so give your employees some guidelines, in the form of a content policy.

  • Tell people what they should and should not say.
  • Keep it short, sweet, and simple, so that it will actually be used. One page of guidelines, plus a few examples, will be more effective than a fat three-ring binder that governs every conceivable issue.
  • Introduce it at a meeting, and give content authors a chance to ask questions.
  • Post it on your company’s intranet, so that employees can find it easily.
  • Revise as needed.

4. Define a content goal

Fill your website, white papers, and case study files — painlessly

Ask any kid, and they’ll tell you that the most dreaded essay assignment is the one where they’re told to write about anything they want. It’s too broad. It practically invites procrastination, rambling, and repetition.

Happily, there’s a cure: narrow the focus. When you do that for an organization’s content management, you double the value of your content with half the effort. Simply ask your content authors to write all or part of their content with a specific goal in mind.

  • If you’re a service company, the goal can be to write about case studies. The blog has immediate interest, and you get a steady stream of case studies that you can add to your website or include in presentations.
  • If you’re a consumer company, the goal can be to write a series of helpful or seasonal tips. After a few months, you have enough information for a booklet to hand out to customers.
  • If you’re a nonprofit, the goal can be to write about current projects. You can later repurpose that information into material on your website or in your annual report.
  • If you’re a manufacturer or software developer, the goal can be to develop content that can later be used in white papers. White papers are still valuable as offers to some audiences, but many companies dread the time and effort it takes to produce them. An engineer’s blog can give you a head start on that content.

Of course, all of this content will have to be edited and/or expanded to suit its new context, medium, and purpose. But with the right blog content, much of the work is already done. I’ve even known authors who use their blogs to draft their books one chapter at a time.

For more information about, and options for, creating and managing high-quality content, check out C3 Advertising’s Social Media Content Services.

Who Owns Your Facebook Content?

Note: This was originally part of a longer posting from 2010. I’ve had a lot of questions lately about using Facebook more extensively as a marketing tool. It makes sense for a lot of organizations, as long as it’s a) part of a coherent strategy, and b) includes relevant content. But few people are aware of the significant copyright issues surrounding Facebook. That’s why I’m reposting this as a standalone topic. I’ve made minor edits and clarifications. You can see the original posting here.

The Great Facebook Content Catch

Quick quiz: Who owns your Facebook content?

A. You do.
B. You do, but Facebook co-owns it as long as you’re a member.
C. Facebook does, forever and for all time.
D. You do, but Facebook can borrow it as long as it’s on your page, or even after you take it off your page, if someone else has posted it on their page. Effectively, Facebook can use it as long as it’s on a Facebook server.

Most people think that the answer is (A).  It’s actually never been (A).  For most of Facebook’s history, it was (B).  Except for a strange, unsettling period lasting from February ’09 until the spring of 2010, when it was (C).  In fact, during the megalomaniacal fever dream that was Policy (C), the company claimed “unending and irrevocable license to use any content uploaded to its service”. (Read more: Concern over new Facebook content rules – Wichita Business Journal)

Scary. Creepy. And with the potential to collect all user-posted content into some giant Wikibook or Faceipedia.  (One can only imagine the lengthy entry on uses of the word “dude”, or the photo essays on the topic, “Me and My Friends at a Party.”)

Facebook’s policy is now (D), to wit:

“You own all of the content and information you post on Facebook, and you can control how it is shared through your privacy and application settings. In addition:

  1. For content that is covered by intellectual property rights, like photos and videos (“IP content”), you specifically give us the following permission, subject to your privacy and application settings: you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with Facebook (“IP License”). This IP License ends when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it.”

(Read the full statement on Facebook.)

As far as I know, Facebook has not ever used these considerable powers over content, let alone abused them. But the potential for such unlimited (albeit temporary, as long as Policy D is in force) power over content makes me nervous.

This is a big deal, because content is expensive. If your content is created in-house, you may think it’s cheap, or even free, but it is most definitely not.  This content, for example, took me a dang long time to write. In my opinion it’s a worthy investment, but it’s still a cost.

Of course, the best way to maximize that investment is to re-use your content. Facebook’s content ownership policy has the potential to diminish or dilute your ability to do just that. How? Here are two hypothetical examples of what Facebook could theoretically do under this policy:

  1. You have a line of clothing that you market to pre-teen girls.  Every week, you liven up your Facebook page with a clever, quotable saying.  Eventually you decide to put these sayings on your back-to-school tees.  Only Facebook has already loaded them into a highly popular rotating widget and printed them on bumper stickers, none of it tied to your brand. Now you’ll look like you got them from Facebook, not the other way around.
  2. Your company is the world’s leading expert on dust-repelling heating ducts. To save money and time, you use your Facebook fan page as a blog instead of setting up a real one.  You post answers to customers’ FAQs. You and your engineers write about how to achieve smooth installations and why your ducts are the best ducts of all time.
    After a while, almost without trying, you have the makings of the kick-ass white paper that you’ve been putting off for years.  You have loads of text and pictures to enrich your content-starved website.  Only by now, Facebook has launched Faceipedia, and the article under “Dustless Ducts” has all your accumulated wisdom. Nobody needs to go to your branded site, or to download your white paper.

I don’t know that Facebook wants to do any of these things. They probably don’t. But the fact that they might be able to should give you pause about what kind of content you post there.

It would be lovely if Facebook could make you instantly cool, drive millions of new customers to your door, and allow you to eliminate all but a pittance of your marketing budget. But the fact is that it’s pretty much like all marketing tools: valuable for some, highly effective when used with skill to the right target audiences, and no magic bullet.

You Lost Me At “Hello” #2

Traps to avoid if you want your prospects to stick around past the handshake

#2 in a series.

Trap #2. Congratulate a woman for running a business.

As of 2007, women owned 28.7% of all non-farm businesses in the United States. They’re executives, managers, and decision-makers with influence and purchasing power in many more. So it’s no wonder that a lot of b-to-b marketers are targeting women business leaders.

But sometimes that noble intent is ruined by lousy execution. And one of the easiest ways to turn off women business leaders is to congratulate them for being women business leaders.

Business people giving enthusiastic thumbs-up to women business owners -- and a baffled kitten

Women over 40 will be insulted – how long have we been doing this?  Younger women — Millennials — will be baffled. Many of the women they know, including their mothers and grandmothers, work, and many of these role models are business owners.

Consider these two messages, both real. The first is a rare stumble from a company that normally does a good job of talking to women, and in fact, that does a good job on the rest of this site. Unfortunately, the stumble is on the site’s home page.

The advent of companies led by women has been one of the most significant changes in the world of business and in the world itself. Female leadership of companies has—and is—changing how businesses are organized, managed, and insured. At Aetna, we’ve witnessed these realities firsthand.

Our work with women-led companies has taught us that the idea of communities—places where different people come together to share interests, goals, and values—is central to their success. This is how we have developed the benefit plans and the actual tools needed to serve the health and well-being of companies led by women.

We urge you to consider this website an online community, one where you can get the information you need for the health of the business community you lead.

The second message is from a business letter:

We’ve been friends since we were girls, and you know I love you like a sister.

But we both also know that your husband is an ass, and he’s wrong when he says that I’m overcharging for those beds you purchased for your inn.

I’m sending my employee over this afternoon to collect on the debt. Please give him the money you owe me.

Babylonian business letter on a clay tablet

The first message is verbatim. I paraphrased the second; for example, where I used “employee” and “money”, the original used “servant” and “shekels”.  In 1908, archeologists from Columbia University found this letter, inscribed on a clay tablet, in a trash heap behind the shop of a Babylonian scribe.  It’s 4,000 years old.

Interestingly, the Aetna message seems to have been written by scientists, too: anthropologists. Not marketers…or insurance specialists…or people who have met women business leaders…or people who have met women.  Aetna has “witnessed” the quaint beliefs of the culture under study, and has learned the “idea of communities”. (It even defines ”community”, and a good thing, too. Otherwise, how would we ever know the name of that thing we build?   Thank you, Aetna! )  Now Aetna is prepared to help the adorable but helpless natives by building a ready-made online community just for us!  They even tell us how to think about it!  Woo-hoo!

It’s too bad, too, because the site has good content, organized in a way that is useful for women business owners, with categories like “Healthy Business,” “Healthy Family, and ” Healthy Life”.

And it’s kind of ridiculous, considering the irrefutable evidence of the second message.  Women have been running businesses for at least 4,000 years, and probably a lot longer than that — probably as long as there have been businesses. I don’t know anything about the Babylonian woman business owner who wrote that dunning letter, but I’ll bet that she had something else in common with modern women: the urge to roll her eyes whenever someone congratulated her for simply being in business.